Terms

Introduction

The Grand Buys website and contents are subject to copyright and owned, constructed and operated by Grand Buys or in the case of some materials, a third party. Use of this website is governed by the following terms and conditions and subject to the laws set out by the courts and governments of Queensland and Australia. By using or accessing this website, you thereby acknowledge that you have read, understood these terms and conditions, and agree to be bound by these terms of use. In your interests, you should familiarise yourself with these terms of use and any conditions before using this website. If you do not agree with the terms you must cease using this website immediately. This site is provided "as is". You agree to use this site at your own risk.


Account, Password and Eligibility

When you use this site of Grand Buys, there is an optional membership option for buyers, you are responsibile for ensuring the confidentialityy of your account and password details and for limiting access to your computer. Discounts may be given at times to members as thanks for loyalty. Children under 18 years of age are not eligible to hold an account or buy products from Grand Buys unless a responsible adult, parent or guardian, can purchase for them. Only adults in good financial standing (legally holding a credit card) and residing in Australia may purchase from Grand Buys. Accounts and access to the site may be terminated when; this website is used unlawfully, there is violation or infringement of other peoples rights or privacy, there is behaviour encouraging criminal offences, operation and functioning of this website is threatened, or any breeches are made to the terms of use and conditons. Grand Buys apologises for any inconvenience genuine customers may experience.

Applicable Law and Availability of Website

 Grand Buys controls and operates this site from within the state of Queensland, Australia. You and Grand Buys agree to submit to the jurisdiction of the applicable local courts of Queensland and Australia. When accessing this site from another location, interstate or overseas, you are responsible for compliance with the applicable local laws. This website does not cater for international users to buy, as selling is limited to the area of Australia only. Grand Buys makes no representation or warrant that this website will be accessible without interruption, error free, or available on a timely basis. There may be scheduled or unscheduled maintenance, modifications, closures, or even power failures at any times due to the uncertain nature of electrical supply. This occurs without any liability on Grand Buys. Your use of this website is on an "as is" basis.

Communications with Grand Buys by Email and Website

 Communications with Grand Buys is on an electronic basis through this website by notices and through emails. You agree that all electronic agreements, emails, disclosures, other communications, and posted notices provided by Grand Buys satisfies any legal obligation that such communications be in writing. Grand Buys reserves the right to email newsletters, special discount offers and product alerts that may be of interest to you. You may unsubscribe from such offers at bottom of emails or on website at any time.

Copyright and Trademarks

This site contains copyright and trademarks that are protected by law, and owned by Grand Buys or in the case of some material, by a third party.. Use or misuse of any copyright and trademarks is strictly prohibited. This site is owned by Grand Buys and visitors may only copy to hard drive or print relevant materials for a non-commercial record of their purchases. Grand Buys prohibits any commercial use including content display, copying, distribution, modifying, performance and reproducing.

Disclaimer and Limitation of Liability, Errors, Personal Responsibility

 Grand Buys website and content is provided to you on an "as is" basis. You understand and agree, that your access and use of this site is subject to Grand Buys terms, all applicable laws, and is at your own risk. Grand Buys makes no representation or warranty, express or implied of any kind, as to the operation of this site or of any content, descriptions, images, or information therein. At times, the website may have errors, faults, inaccuracies, inconsistencies, omissions, be incomplete, or not current with content out of date. In using the site you agree to indemnify Grand Buys and to keep Grand Buys indemnified against any claim, cost, damage, expense, loss or liability made against Grand Buys in relation to your use of this website. To the extent permitted by law, neither Grand Buys, directors, agents or successors will be liable in contract, tort (including negligence) or otherwise for any damages whatsoever that may arise from, or or in any way related to, the use of this website or any other website linked to this site. This limitation of liability includes, but is not limited to, damages for data or information loss, business interruption, loss of use or profits, as well as for consequential, direct, indirect, punitive, special or other damages you or others may suffer. You are responsible for securing your own affairs, computer safety and internet use.

Links to External Sites

In using the website of Grand Buys you may find links to other third party websites. These sites are not governed nor controlled by Grand Buys. Your use of any such sites is entirely at your own risk, so carefully assess each site for security and safety before using or sharing any sensitive information.

Orders and Offers Fulfillment

Any order placed by you as outlined on this site is an offer to purchase a particular product or service by you for the price (including non-refundable delivery and other charges) specified on this website at the time you place your order. You acknowledge that, by placing your order, you agree to pay for and accept delivery of the products ordered unless you ask Grand Buys to cancel that order, and Grand Buys sends you confirmation of that cancellation prior to the goods being dispatched. Shipping costs for items may be an added price to product, included in product price, or both, and in every case is not refundable once item is dispatched. Prices of products placed in the "basket" but not paid for, and published website prices may be changed by Grand Buys at any time. You agree to pay current price at time of payment. Sometimes information, descriptions, prices and images may be in error though every effort has been made to ensure accuracy on this website. Grand Buys is not responsible for any error and reserves the right to accept or reject your offer for any reason, without limitation, including an error in the product description, image, price or order, as well as the unavailability of any product. Prices and product availability are subject to change without notice. Grand Buys only accepts orders from within mainland Australia and Tasmania. Grand Buys may require further information or verification before accepting an order.

Privacy Policy

(See privacy section)

Pricing Policy

 On some items, two prices may be displayed on Grand Buys products, the Recommended Retail Price (RRP) as suggested by manufacturers and suppliers or as determined by the standard industry market practice (going price) and the Actual Selling Price, sold to you by Grand Buys. Prices of products listed is mostly accurate at time of issue, but may change at any time due to market influences and vary subject to availability. A small number of listed items may be mis-priced. Prices are confirmed once your order has been placed and prior to shipment of product. If the price changes you will be advised by email and given the opportunity to accept the price, or any stock change, or cancel your order and receive a full refund. When stock is unavailable, a full refund will be given. Unfortunately, these circumstances are unavoidable and Grand Buys apologises for any inconvenience which this situation may cause you. Grand Buys endeavours to price products so that you are satisfied with Grand Value for your purchase.

Revisions and Changes to Terms, Policies and Severability

 Grand Buys reserves the right  to review, to make changes and modify policies such as privacy, terms and returns at any time by posting revisions. If any portion of these revisons be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable,  the remainder of the revision conditions remain in full force and effect. Checking terms and policies regularly for changes is your responsibility. Continued use of this website following any posting of revisions, including ordering of products, means you agree to be bound by those revisions.

Title and Risk

Title to goods does not pass from Grand Buys until full payment has been received. With delivery to your address, all risk in the goods passes on to you.

Warranty, Delivery and Returns

 Grand Buys is committed to offering customers the highest level of service and support and will endeavour to make any warranty claims and returns as easy as possible. These policies have been developed to ensure fair and realistic solutions are offered to website users. Familiarise yourself with Grand Buys warranty and return policies here before placing an order. Where products do not meet merchantable quality, fitness for purpose or do not match description, Grand Buys offers a 14 day return option from invoice date.

Warranties

Some of Grand Buys products come with a warranty. See product page descriptions for each item to check for the applicable warranty. For more information or further clarification, feel free to contact Grand Buys support by email  Warranty category descriptions are outlined below:-

Manufacturer
Item covered by full manufacturer warranty. If something goes wrong with item after delivery, contact the manufacturer or supplier for service or contact Grand Buys at support@grandbuys.com.au to advise you.

30 Days
 Item covered by 30 day return to base warranty. This warranty does not cover cosmetic appearance, only the working functionality of the item. Should no other suitable stock be available for replacement or unit is unable to be repaired in a suitable timeframe , you the customer will be provided a refund on your purchase amount only. Shipping costs are not refundable. You are responsible for returning the product to Grand Buys at your own expense. Please contact Grand Buys by email at support@grandbuys.com.au for the return authorisation number and return address before preparing item to send.

14 Days
 Item covered by 14 day return to base warranty. This warranty does not cover cosmetic appearance, only the working functionality of the item. Should no other suitable stock be available for replacement or unit is unable to be repaired in a suitable timeframe , you the customer will be provided a refund on your purchase amount only. Shipping costs are not refundable. You are responsible for returning the product to Grand Buys at your own expense. Please contact Grand Buys by email at support@grandbuys.com.au for the return authorisation number and return address before preparing item to send.

No Warranty
 Item has no warranty and is sold "as is".

Delivery

To deliver products to you, Grand Buys uses top quality third-party delivery companies, including but not limited to, Australia Post, Fedex, DHL and EMS. These delivery companies provide excellent and reliable service. However, there are occassional times when things go wrong with shipping as noted below. Grand Buys apologises for these unavoidable incidents to those customers affected and asks for your understanding, assistance and patience while investigations are carried out. Usually timeframe for delivery is 3-7 days but allow 10-14 days before contacting Grand Buys.

Return Conditions

Warranty Returns and Charges

Items that have been delivered to you and found to either not be of merchantable quality, fitness for purpose, or fail to match the description, can be returned for a item purchase amount refund, excluding shipping and handling fee costs and the greater of a 15% restocking fee or $10, within 14 days of purchase. In purchasing a product from Grand Buys you agrre to not charge back any purchases you make with Grand Buys, and you also agree to contact Grand Buys first and to allow Grand Buys to remedy any problem you have before disputing any charges with PayPal or your credit card issuer. You agree that if you do dispute charges before contacting Grand Buys for remedy, that Grand Buys have the right, and reserve the right to re-bill any charges you may have disputed in addition to any costs charged to Grand Buys in connection with your dispute or chargeback.

Damaged, Incomplete, Missing or Stolen Items

Sometimes products may be misdirected, incomplete, go missing, be stolen or be damaged through shipping. Report the incident to Grand Buys when aware of the issue, or if item has not arrived after 10days from shipping notification. If damage occurs to your product, refuse to take it from the delivery agent, noting it was damaged. Take photos of the damage and report it to Grand Buys with the Return Information details. Grand Buys will notify the relevant delivery company and start a compensation claim. Grand Buys asks for your understanding as it may take more than 2 weeks for the delivery company to conclude their investigations and to accept or reject the claim. Grand Buys will work to ensure an appropriate solution for compensation is reached for yourself and Grand Buys.

After your report,  and an acceptance of claim by delivery company, Grand Buys will.issue you with a return authorisation number. In returning items, make sure the following conditions are met. The items, when received by Grand Buys, must be in resaleable condition, unopened, unused,  not worn or damaged, be in original condition inclusive with all product packaging, cords, software, booklets, manuals, labels and all other accessories. This means that should an item be returned without proper professional packaging and be damaged, that extra amount for damage will be deducted from any refund due. It is in your best interests to register and track the item, in case of loss or damage, and insure the postal package sent in case it does not arrive to Grand Buys, also make sure it is securely and professionally packed. Timeframe for processing any return for refund, repair or replacement is two weeks but could be two weeks or more.

Non-Refundable Products

Some products cannot be returned for hygiene and related reasons. The range of these items includes:-

All body jewellery
Any Cassette Tapes, CD, DVD, VHS Tape, Video Games, and Software taken from plastic wrap or opened, unless a defective item
Dietary and Medicinal Supplements
Food and Perishable Items like chocolates, flowers, and plants
Manchester, Quilt and Sheet Sets
Other Items noted in product description pages
Sports Collectible Sets
Toy Items
Underwear, Undergarments, and Swim Wear

Preparing to Return an Item

All returns require a Return Autthorisation Number (RA#). Remember to contact Grand Buys first to report issue and apply for this number. Items returned without RA# will be rejected. Information required includes Order Number, Detailed Problem Description and Reason for Return, Photo of Product Damaged in Transportation (clearly showing damage less than 1 MB in size for ease of sending by email), Reasonable return requests will be favoured by Grand Buys and a full return instructions and return address will be sent. More information may be required to clarify if some cases qualify or not. Return items with all original packaging and sufficient components to repair, replace or refund items as required only when requested. Ensure your RA# is clearly visible on the postal packaging and that returns are appropriately securely packaged, insured, registered, and tracked so that if loss or further damage occurs in transportation you will be covered. You are responsible for ensuring returns are handled securely. When your return is received, Grand Buys will send you an email notifying you that the return item has been received. Allow 2 weeks for processing of returns.

Returns Information

Send to Grand Buys by email the following information with all returns:-

Personal Details

Name:

Street Address:

Town or Suburb:

State:

Postcode:

Country:

Contact Phone: (____)____________________

Preferred Contact Time(AM/PM):

Product Details:

Returned Item:

Return Authorisation Number(RA#):

What would you prefer Grand Buys to do? Indicate (Y) for Yes or (N) for No

a. Replace with another of same product(Y/N)

b. Refund my credit card (Y/N)

Closure

Grand Buys says thank you for your custom and hopes you enjoy your online shopping experience at this website!

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